Case Study: Transforming KPI Systems for a Machinery Manufacturer

The client, a German special machinery manufacturer, was undergoing a major transformation to reposition itself as a series supplier. Traditionally operating on a project-based business model, the company faced increasing pressure to meet their ambitious performance targets: 50% delivery time reduction, 40% lead time reduction, and doubling production volumes within two years. This growth ambition was reinforced by the strategic goal to quadruple revenue by 2033. Achieving this required a scalable and transparent operational control framework.

Miebach was approached to design and implement a custom KPI system that would replace the outdated steering model and support this transformation with measurable performance metrics and cross-functional visibility.

Miebach partnered with the client to design a tailored KPI transformation approach that strategically enabled the shift from a project-based model to serial manufacturing. 

The engagement followed a comprehensive approach:

• Deep analysis of the business model:
  identifying core value drivers and structural challenges.
  
  

• Interactive workshops:
  Bringing stakeholders together to define relevant KPIs and assess internal processes.
  
  

• Best-in-class benchmarks:
  providing external references from other industries to set ambitious and realistic target values. 
  
  

• KPI tree development:
  structuring KPIs to create a clear link between strategic objectives and measurable operational outcomes.

Fig. 1: Overview of the KPI Production System

Miebach delivered a performance management framework that replaced the outdated steering model and equipped the organization to scale.

By aligning KPIs with strategic objectives, the system:

• creates cross-functional transparency, 
• streamlines decision-making across all levels,
• establishes clear accountability, 
• is adaptable, supporting rapid priority shifts while staying focused on long-term goals

With the excellent support of the Miebach team, we’ve anchored our new KPI system firmly in daily operations. Today, the system gives us transparency and control to continuously improve serial machine output.”
– Project Lead, German Special Machinery Manufacturer