Client Success Lead, Supply Chain

Client Relationship Management

• Build and maintain strong relationships with client stakeholders across operational, managerial, and executive levels
• Serve as a primary point of contact for assigned client accounts and support overall account growth initiatives
• Develop a deep understanding of client business objectives, supply chain challenges, and strategic priorities
• Partner with consulting teams to ensure client satisfaction and successful project outcomes
• Support the development and execution of client success and account growth plans
• Conduct regular client touchpoints to assess satisfaction, identify challenges, and uncover opportunities for additional value creation

Business Development and Growth

• Identify opportunities to expand existing client relationships through additional consulting and engineering services
• Support proposal development, client presentations, and commercial discussions
• Collaborate with consulting teams to position Miebach solutions that address client needs
• Contribute to business development activities including networking, industry events, and market outreach
• Maintain awareness of industry trends, competitive developments, and emerging client opportunities
• Help drive revenue growth through the expansion of existing client partnerships

Project Collaboration

• Work closely with project teams to ensure alignment between client expectations and project delivery
• Participate in client meetings, project reviews, and strategic planning discussions
• Facilitate communication between clients and internal consulting teams
• Help identify and address risks, issues, and opportunities throughout project execution
• Support the transition from project delivery to long-term client relationship management

Industry Development

• Develop expertise within one or more target industries, including CPG, life sciences, retail, fashion and apparel, manufacturing, or logistics
• Stay current on supply chain trends, technologies, and best practices
• Contribute to thought leadership, client workshops, and industry presentations
• Represent Miebach professionally within the marketplace and industry associations