Organizational change leads to customer orientation
Logistics Services Providers
A logistics service provider in the chemical industry asked Miebach Consulting to optimize the integrated logistics services including port operations, warehousing and freight management.
Therefore, existing acquisition and fulfilment processes needed to be amended to meet the requirements of future customer segments. Further, organizational functions were defined across the different units and the employees were empowered to take over the new responsibilities.
Analyze existing organizational structure and processes
Develop future organizational structure, processes and responsibilities
Empower employees to follow new processes through process owner support
Efficient and robust processes by clear tasks, competences and responsibilities
High employee acceptance of new processes due to participation in design phase
Process-oriented organization structure enables a strong customer orientation