A leading international aircraft manufacturer implemented a 120 M €, pan-European logistics operations contract, across 10 production plants in multiple countries, with the intent of securing a single supplier. The complexity of this operation generated tension and confusion between the client and supplier, for which Miebach Consulting was contracted to eliminate the factors that were preventing the two companies achieving the targets expected.
Definition of the roles of each of the companies
Design of the model for governing the 10 locations under the contract
Clarification of the services included, and not included, in the rates
Clear defined new roles for both sides
Implemented "Semi Open Book" system for matters under dispute
Reduced costs by 3% per year over 2 years with successful contract execution