There are plenty of opportunities in Supply Chain where DPA is just starting to be deployed

Many supply chain processes are still manually executed or supported by a variety of different systems, and the fulfilment of a process may require the interaction with different databases, systems, communication platforms, persons, or companies. The attempt to overcome this challenge by implementing off-the-shelf systems which claim to cover all supply chain process requirements has failed.

In addition, supply chains have become much more complex to manage as linear chains have been replaced by multidimensional networks with nodes that influence each other and change continuously. The need for agility, visibility, and efficiency has dramatically increased - Resilience is now a must.

DPA and RPA are innovative solutions offering high value with short paybacks by digitalizing processes. Both technologies have been widely implemented in the banking and insurance industries, or in the finance and administration departments of major companies. There are numerous opportunities in Supply Chain where DPA is just starting to be deployed, but it is already delivering significant savings where utilized.

With Digital Process Automation you can integrate and automate low to highly complex processes

DPA uses low-code development tools to automate processes, becoming an orchestrator of Human and Digital Workforce (Bots - RPA's), Back End Systems and AI, from different departments or different companies.

It can be applied on all supply chain and logistics processes and there is no need to change existing legacy systems, virtually eliminating the risks, complexity, and associated costs of such changes.

Digital Process Automation is the evolution of traditional Business Process Management (BPM) to help businesses transform end-to-end processes and deliver enterprise-wide digital transformation.

“We have spent years automating physical material flows and implementing complex software solutions to improve supply chain planning and execution. With DPA we can provide immediate value with low investment for our customers as we reengineer, integrate and automate the processes without major system changes”
Jorge Motje, Miebach Group CEO

Digital Process Automation is much more than efficiency

While it is true that Digital Process Automation may help reduce headcount in administrative tasks and ensure a robust and consistent process, the real value when applying DPA in supply chain processes comes from achieving: 

  • Agility by reducing processes and decision-making lead times
  • Visibility by digitally integrating all process stakeholders, no matter which system they use, for which company they work, or in which continent they are based
  • Resilience, because agility and visibility are key elements to anticipate and reduce reaction times and recovery times in case of disruptions
  • Process quality and consistency, because once the process is automated there is less room for errors, even if there is human interaction
  • Process efficiency, either by reducing head count or by using the existing head count for more valuable tasks, improving the supply chain performance
  • Filling functional gaps, as while you automate the process you can develop low code business rules that help you improve the process, avoiding complex software developments
  • Supply chain performance, when all the above aspects are combined within supply chains

Miebach partners with Bizagi to deliver DPA solutions to our customers

We use the Bizagi platform to assess, model, and automate supply chain processes. From our experience, we have found that the resources dedicated to managing supply chain processes can be up to 30% of total supply chain costs. Processes like order entry, trade term control, match to pay, and customer incidence management are perfect candidates to be digitized.

The DPA platforms can be segmented into two categories: wide and deep. DPA wide platforms are designed to for automating processes of moderate complexity using low-code platforms, while DPA deep platforms handle the more highly complex processes.

Bizagi's technology is categorized as the easiest to use, best cost for value ratio and widest of the deep. Bizagi is well positioned in the market by Gartner and Forrester Research.

  • Leading cloud-based process automation technology
  • Implementation can be as fast as 3 weeks
  • Low initial investments
  • Can be used for all business processes - not only supply chain and operations. A first project can be the seed for a company-wide workflow automation program.

Learn more at

“With Bizagi we have achieved better communication between markets and factories, delivering 25% faster, one version of the truth on our vendors contracts leading to trade vendor onboarding time being reduced by 50% and 87% faster vendor contract approval process.”
SC Director for a sports apparel company

When is Digital Process Automation recommended?

  • Systems interaction is needed
  • Business Logic under different systems
  • High transactional processing volume
  • Workflows Customization
  • Changeable Processes

When is Digital Process Automation not recommended?

  • Processes concentrated in one system
  • Low transaction volume
  • Processes very stable

What does a typical project look like? What value does Miebach add?

Supply chain processes are typically modeled with Business Process Model and Notation (BPMN). You can use Bizagi Enterprise Modeler or any other available tools.

To automate the process with Bizagi, you use Bizagi Studio and Automation to Build and Automate the process modeled, and you manage the process in the cloud-based platform.

Miebach can help customers to automate existing process, but offers highest value to customers by:

  • Re-engineering the As Is Process into a best in class To Be Process
  • Integrating different stakeholders in the process
  • Adding business rules throughout the process filling functional gaps and enhancing the process, avoiding the implementation of complex IT systems
  • Focusing on achieving supply chain performance through agility, visibility, resilience and efficiency

Some examples of processes where DPA could bring value beyond head count reduction are:

  • Customer or supplier onboarding
  • Master data management and alignment
  • Collaborative promotional planning
  • Touchless Order Processing
  • Specific customer requirement management / trade terms compliance
  • Distributed order management from Direct Plant deliveries to deliveries from Stores
  • Carrier selection
  • Mobility Solutions for salesforce

Further Information

Control Tower: A tool to generate competitive advantages in your supply chain

Whitepaper 18 February 2021, Written by Xavier Farrés and Jordi Valls, Miebach Consulting

Today, supply chains are already considered by a large majority as essential tools for achieving business objectives, as they are elements that generate competitive advantages and provide differential values for companies. And as a...

Supply Chain 4.0: Make it possible with AI and Digital Twin

Whitepaper 19 November 2020, Written by Isabel Morales, Xavier Farrés, Kamel Klibi y Alexander Klaas, Miebach Consulting

The new normal has brought about drastic changes in the supply chain: supply disruptions, different consumption patterns than usual, unexpected growth in e-commerce, pressure to respond more quickly to demand volatility, and last but not...

The Digital Twin in Intralogistics: Increase Planning Accuracy, Leverage Investments

Whitepaper 27 February 2020, Written by Kamel Klibi, Miebach Consulting

Digital Twin for dynamic adaptations and optimizations The complexity of logistics systems is a constant and ongoing challenge in supply chain management. Planning by means of simulation is an integrated approach to secure important...