Qualification, continuous improvement and KPIs identified as success factors for implementation – but employee trainings decline
Employee qualification, open communication, transparency and KPIs as well as efforts to achieve continuous improvement are all success factors for the implementation of outsourcing projects.
Although companies place a high priority on employee qualifications, employee trainings are declining in outsourcing projects: after a decline in 2020, the results from 2023 again show an increase in projects without training to 14% for Germany. If no training was provided, this is usually because those responsible are convinced that training was not necessary.
Inadequate employee training has already led to low productivity, increased errors, and damage to goods and warehouse equipment at some of the companies surveyed. The problem of declining qualifications, which has been virulent for years, has become even more acute in combination with the shortage of skilled workers, which is also very noticeable in logistics. The decline in training in outsourcing projects is therefore clearly a step in the wrong direction,”
says Prof. Dr. Bernd Müller-Dauppert, member of the management board, Miebach Consulting.
Further results are available in the study report which can be requested free of charge by e-mail to Ralf Hoffmann (firstname.lastname@example.org), stating the contact details.